Customer Care


Minimalust Studio 

Minimalust is the design studio of graphic designer Stephanie Jung, and is located in Hong Kong. To contact us directly, please email us at info@minimaluststudio.com.

Online Payment Options

Visa, MasterCard, American Express, and PayPal are accepted for online purchases.

Merchandise

Minimalust merchandise is available online at minimaluststudio.com

Design Inquiries

All inquiries are considered – please email info@minimaluststudio.com.
For more of Stephanie's work, please visit www.stephanietjung.com and www.brokeandcooking.com

Media + Press Inquiries

Please email info@minimaluststudio.com.
 

There’s a mistake in my online order / I did not receive my order - what do I do?

Please contact us immediately by email at info@minimaluststudio.com
and we will do our best to solve the problem.
 

Will I receive a tracking number with my online order?

Yes, tracking will be included with your order.

Delivery & Shipping

All ready-to-ship pins and goods ship within 7 days of purchasing. All domestic orders within the United States ship from South San Francisco. Items shipped within the United States will be shipped through USPS First Class and will arrive within 2-7 business days. Tracking information will be included with your order. Minimalust Studio is not responsible for lost, stolen, or damaged mail.
We also offer international shipping! All international orders will be shipped from my studio in Hong Kong, via Hong Kong Air Registered Mail. All ready-to-ship items ship within 7 days of purchasing, and will arrive within 7-14 business days. Tracking information will be included with your order. Please note that some countries charge custom fees or additional taxes in order to pick up an international package. These fees and taxes are the responsibility of the buyer and will not be reimbursed. Please be aware of your specific country’s guidelines.

Payment & Returns


Payment
We currently accept the following payment methods online only: Visa / MasterCard / American Express / PayPal
Our prices are based in United States Dollars (USD) and all payment transactions will be processed in USD.

Return – Defective Products Only
We want you to be completely satisfied with your order! If for some reason you are not, or if the product you receive is damaged or does not correspond with how the product is presented on our Website, you have the right to submit a claim for return.
Please contact us within 7 days of having received the defective product. We will first attempt to repair or remedy the issue, but we will replace the product if this is not possible. If we are unable to remedy the issue or replace the product, we will process a refund. 
Please note that emailing us an image of any damage/defect on a product will speed up the return process. When we have received the product and approved the claim, you will be informed via email and either a new product (along with compensation for return-shipping costs) will be sent to you or we will send you a full refund for the product plus the return-shipping costs.
 
Minimalust Studio
info@minimaluststudio.com